Thank you for shopping at Darren’s Horse Care Centre. If you are not entirely satisfied with your product, please let us know and we will be happy to help.

You can cancel your order before the item is dispatched, free of charge.

Otherwise you have 30 calendar days to return an item from the date made the purchase.

In order to be eligible for a refund, your item must be in the same condition you received it and must be in the original packaging. We cannot refund damaged, defective or used items.

You must provide the receipt or proof of purchase in order to obtain your refund. Once your item has been sent back to us, we will send confirmation of its arrival then inspect it, and notify you of the status of your refund. If the product is in the same condition it was sent to you in, is in the original packaging and has not been used, we will approve the refund.

If your refund is approved, we will initiate a refund to you via the original method of payment (credit/debit card etc). Receipt of your credit will depend on your card issuer’s policy.

You will be responsible for your own shipping costs when returning the item. Shipping costs are non-refundable.

Products cannot be returned or refunded outside of the 30 calendar days.